You can view the status of your recent withdrawal using either of the following options:
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Go to My Account
in the top-right of your screen.
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Select History and then Withdrawals.
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Select from Last 24 hours, Last 48 hours, or enter a custom date range.
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Select Show History.
Alternatively:
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Go to My Account
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Select Bank and choose Balances.
Your two most recent withdrawals display in this section along with the amount, payment method used and the date it was requested. The following statuses indicate the current status of your withdrawal:
Processing Withdrawal
Withdrawal left bet365
Your withdrawal has been successfully processed by bet365, and should now be with your payment provider.
Please review the below information relevant to the payment method withdrawn to:
Card and Apple Pay Withdrawals – For some payment providers, it can take up to 2 banking days for the funds to be credited to your bank account.
Your withdrawal will show as bet365 on your statement. Please check your card statement for a transaction with this name.
If this time frame has passed, and you have still not received your withdrawal, please contact your payment provider.
Online Banking Withdrawals - For some banks, it can take up to 3 banking days for the funds to be credited to your bank account.
Please ensure you are checking the correct bank account for your withdrawal. You can check the bank the withdrawal was sent to by:
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Go to My Account
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Select Withdraw.
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Review the details to see which account you sent the funds to.
If you are still unable to locate your withdrawal, please Contact Us and we’ll review this for you.
Failed to send
We have attempted to process your withdrawal but were unable to process your request.
The funds were credited back to your bet365 balance and an email has been sent to you with further information.
Please check the details registered on your account to ensure that you attempted to send the funds to the correct account. In addition, check the payment method, card or bank account are still active and able to receive funds from an online betting operator.
For Online Banking withdrawals, to check the bank you have attempted to withdraw to:
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Go to My Account
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Select Withdraw.
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Review the details to see which account you attempted to send the funds to.
If you still require assistance, please Contact Us.
Withdrawal Returned
Your withdrawal was successfully processed by us but has since been rejected by your Payment Provider and sent back to us.
The funds were credited back to your bet365 balance and an email has been sent to you with further information.
Please check the details registered on your account to ensure that you attempted to send the funds to the correct account. In addition, check the payment method, card or bank account are still active and able to receive funds from an online betting operator.
For Online Banking withdrawals, to check the bank you have attempted to withdraw to:
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Go to My Account
-
Select Withdraw.
-
Review the details to see which account you attempted to send the funds to.
If you still require assistance, please Contact Us.
